quality standards is not about acquiring accreditation. It is about
implementing in daily routine basic standards,
critically appraising and developing these to ensure
the highest level of engineering & product traceability, resulting in strong consumer confidence.
has a dedicated committee who look at the development
of quality issues and standards for the industry at large but predominantly for those committed to the Association. If something has come to your attention that you feel
requires attention please contact us.
A pre-requisite for ITFMA membership is approval under
the NSAI Timber Frame Manufacturers’ Approval
Scheme (or similar equivalent). To look
at what this scheme involves contact the NSAI at 00 353 1 8073965 ask to speak to Bob Davis..
ITFMA “Guide to Practice”
The ITFMA has a ‘Guide to Practice’, drafted in March 2004 and updated earlier this year. Over time this will lend itself to being a
precise document for general practice within the timber frame manufacturing industry.
However sometimes, a companies activities may not live up to expected
requirement, if you are legitimately not satisfied with some aspect of service to
you by a company. If feel that you have a worthy cause for complaint,
the following tips may be useful.
At this stage do not seek legal advice, once this
is done the complaint becomes a potential legal case
making it difficult for the company to respond, anything
they say or do can become part of a case file.
It is best to complain to a firm in writing. If
you phone ask for the name of the person you speak
to, keep a note of the date and time of call and
what was said. You may need this to refer to at a
Try and maintain a calm and polite disposition,
however disappointed and upset you are. You are more
likely to explain your complaint clearly and effectively
if you can remain calm.
If possible, start by contacting the person you
originally dealt with. If they can’t help,
say you want to take matters further. Ask for details
of the name or job title of the person who will be
handling your complaint and for detail of the company
When you write a letter of complaint, write ‘complaint’ at
the top. Set out the facts as clearly as possible
and keep your letter short and to the point. Say
why you’re not happy and what you want the
firm to do about it. This will make it easier for
the firm to start putting things right.
Write down facts in a logical order and stick to
what is relevant. Remember to include important details
like your customer number or the company reference
number. Put these details at the top of your letter.
Remember to enclose copies of any relevant documents
that you believe back up your case. Keep a copy of
any letters between you and the firm. You may need
to refer to them later.